ThermoSmart wants to offer a good product and good service. Here you find the most important principles for our service. In addition our general conditions are always applicable. Click here for the general conditions and here for our privacy statement.

  • No shipping costs

    We don’t charge shipping costs, unless mentioned otherwise.

  • We deliver from stock

    We deliver from stock. An order will arrive at your home in 3-4 working days. Because of high demand it can happen that the Thermosmart is sold out. We mention this on our website when neccesary.

  • Pay with credit card

    ThermoSmart accepts Maestro and MasterCard.

    We do not store your credit card data. The data you will have to provide is stored by our bank “Sisow”.

  • Pay with PayPal

    When you are a PayPal client you can use this payment gateway. If you want more information about PayPal, please visit their website:


  • Adequate reflection period

    Not completely satisfied with your order? You can return your Thermosmart without any reason within 14 days after delivery. We refund your purchase price within a week. You have to pay the return shipping costs yourself. Below you can read the return procedure.

  • Send back? Pay attention!

    Return shipments will only be treated the following way:

    • Ask for return approval at our support desk.
    • You will receive approval from Thermosmart for return shipment.
    • Package the ThermoSmart product (in the original packaging) so it arrives undamaged at our office.
    • As soon as we have received the products, we will refund your purchase price  within one week.
    • Producten can be returned to following address:

    Westervoortsedijk 73 CB
    6827 AV Arnhem
    The Netherlands

    • The costs of the return delivery will be yours. Defect products will not be refunded.