If you have any questions or a support request, you will find our free FAQs, instruction videos, access to our user community and our contact details here.
ThermoSmart has a handy online knowledge database. This way we can help you at anytime and anywhere with your questions about ThermoSmart. For example, about the Wi-Fi connection or about connecting the boiler interface. You will find the answers for most FAQs and more here!
The knowledge base opens in a new screen.
Are you interested in how to use the ThermoSmart? Use this link to our YouTube channel, which includes handy instruction videos on how to use ThermoSmart. In addition, there are other videos that could be interesting for you.
YouTube opens in a new screen.
Help other ThermoSmart users! Your experiences are very valuable for other users. Give each other tips or answer questions.
ThermoSmart user community opens in a new screen.
ThermoSmart meets all European quality standards. The delivered quality is being monitored constantly. On rare occasions, a fault may occur. You can order new parts here.
Return shipments are handled as follows:
- Report your return by submitting a request to our support desk.
- ThermoSmart will send you confirmation the return is approved for return shipment.
- Package the ThermoSmart product (in the original packaging) so that we receive it undamaged.
- As soon as we have received the articles, we will refund your purchase amount within one week.
- The costs of return delivery are at your expense. We will not pay refunds for broken products.
Unfortunately, you cannot reach us by telephone. We hope you we have provided sufficient information above to answer your questions.